Refund policy

Customer Return Policy
At convncarry.store, we want you to be completely satisfied with your purchase. If for any reason you're not, we're here to help.
Return Window:
You have 2 days from the date you receive your order to initiate a return.
Eligible Product Conditions:
 Items must be unused, unwashed, and in their original condition.
 All original tags, packaging, and accessories must be intact.
 "Perishable goods, intimate items, and custom products are non-returnable.
Refund Process:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
 Approved Returns: You will be refunded to your original payment method within 15 business days.
 
Exchanges: If you wish to exchange an item, please contact us to arrange the exchange.
 Store Credit: [Optional: Offer store credit as an alternative, e.g., "Alternatively, you may opt for store credit for your return."]
Return Shipping:
 Customer Pays: Customers are responsible for return shipping costs unless the item is defective or incorrect.
 Store Pays: We will cover return shipping costs for defective or incorrect items.
How to Initiate a Return:
To start a return, please contact our customer service team at [Your Email Address] or [+91 6291664889] with your order number and the reason for the return. We will provide you with further instructions.